Sydney Group Transfers is committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy outlines how we collect, use, store and disclose your information when you visit our website, make an enquiry, or use our services.
1. Who we are
This website is operated by Sydney Group Transfers, a transportation company based in Sydney, Australia. Our website address is: https://sydneygrouptransfers.com.au.
2. What personal information we collect
We may collect the following types of information when you interact with us:
- Your name, phone number and email address when you make a booking or enquiry
- Pickup and drop-off details, travel dates and passenger numbers
- Information automatically collected via cookies, including IP address, browser type and access times
- Any information you voluntarily provide through contact forms or feedback
3. How we collect your information
We collect personal information through:
- Website forms (e.g. contact or booking forms)
- Email correspondence and phone calls
- Cookies and third-party tracking tools (see below)
- Social media messaging or online chat tools
4. Use of cookies
Cookies help us improve your experience on our website. They may be used to:
- Remember your preferences and past interactions
- Enable basic website functionality
- Analyse website traffic and user behaviour via tools like Google Analytics
You can disable cookies through your browser settings, but some features of our site may not work as intended.
5. How we use your information
Your personal information is used to:
- Process and manage your transfers and bookings
- Respond to enquiries and provide customer support
- Improve our website and services
- Send occasional service updates or promotional offers (if opted in)
We do not sell or rent your information to third parties.
6. Sharing of your data
We may share your information with:
- Drivers or subcontracted transport providers, only to the extent necessary to deliver our services
- IT service providers and platforms (e.g. email hosting or analytics tools)
- Legal or regulatory bodies if required by law
All third parties are required to maintain the confidentiality and security of your information.
7. Data retention
We retain your information only as long as necessary to provide our services and meet legal obligations. If you request the deletion of your data, we will remove it unless we are required to retain it for record-keeping, legal or security purposes.
8. Your rights
Under the Australian Privacy Act 1988, you have the right to:
- Access the personal data we hold about you
- Request corrections to inaccurate information
- Request deletion of your personal information (where applicable)
- Opt out of marketing communications at any time
To exercise any of these rights, please contact us via the details below.
9. How we protect your information
We take reasonable steps to protect your personal information through:
- Secure servers and encrypted connections (SSL)
- Limiting access to data on a need-to-know basis
- Regular monitoring and security updates
However, no system is entirely foolproof. You provide personal information at your own risk.
10. Third-party content and links
Our website may contain links to external websites or embedded content (e.g. maps or videos). We are not responsible for the privacy practices or content of these third-party sites.
11. Changes to this Privacy Policy
We may update this Privacy Policy from time to time. Changes will be published on this page with the updated date. We recommend checking this page periodically.
12. Contact us
If you have any questions or concerns about this Privacy Policy or your personal data, please contact:
Sydney Group Transfers
Email: info@sydneygrouptransfer.com.au
Phone: 0430 568 577
Website: https://sydneygrouptransfers.com.au
